Welcome to Profile Booking ("Profile Booking", "ProfileBooking", "Company", "we", "our", or "us").
Your privacy is important to us. This Privacy Policy explains how we collect, use, disclose, store, and protect your personal information when you access our website, mobile applications, customer support services, and travel booking platforms — including flights, hotels, visa services, holiday packages, cab services, and TSpot.
By accessing or using our services, you acknowledge that you have read and understood this Privacy Policy.
On this page: TSpot – Privacy Policy · Contact Us
1. Information We Collect
We may collect personal information directly from you, automatically through your use of our services, or from third-party partners.
Personal Information
Information you provide may include:
- Full name
- Email address
- Mobile phone number
- Postal address
- Nationality
- Date of birth
- Gender (where required for a specific service)
- Passport information
- Visa information
- Emergency contact details
Travel and Booking Information
- Flight reservations
- Hotel reservations
- Holiday package bookings
- Transportation and cab bookings
- Pickup and drop locations
- Travel preferences
- Frequent traveler program details
- Booking references and itinerary details
Cab Services Information
When you use ProfileBooking cab services, we may additionally collect:
- Vehicle and driver information associated with your booking
- Live location data during active trips (see Section 2)
- OTP verification records
- Ratings, reviews, and safety feedback submitted after trip completion
- Partner and vendor earnings, wallet, and payout records (for registered cab operators)
Payment Information
Payments are processed through secure third-party payment providers. We do not store complete payment card details on our servers unless required by applicable law. We may retain payment and transaction records for booking fulfillment, refunds, commissions, and dispute resolution.
Technical Information
We may automatically collect:
- IP address
- Device information
- Browser information
- Operating system
- Referral sources
- Usage patterns
- Cookie identifiers
2. Location Data
Location information may be collected during active cab bookings and, where enabled, related travel services to:
- Facilitate trip management and dispatch
- Provide live trip updates to passengers and operators
- Enable SOS and emergency features
- Improve service quality, routing, and safety
Location data is used only for legitimate service-related purposes while a trip is active or when you explicitly enable location sharing. We do not use live cab location data for unrelated advertising.
3. Driver and Passenger Privacy
To enhance passenger privacy and safety on cab services:
- Drivers and cab operators cannot view passenger gender, age, or full name before or during an active trip.
- Drivers receive only the information necessary to complete the trip, such as pickup location, drop location, booking reference, and trip notes.
- Customers may view driver profile information made available for transparency, including driver name, age, gender, vehicle details, and aggregated ratings before and after booking.
- Customer contact details are not displayed to drivers through the partner dashboard for standard cab bookings.
These controls apply to cab services operated through ProfileBooking. Other travel products may require additional passenger details to be shared with suppliers as described in Section 7.
4. How We Use Your Information
ProfileBooking uses collected information to:
Service Delivery
- Process bookings and reservations
- Manage travel itineraries and cab trips
- Provide travel documentation and trip tracking
- Verify accounts and OTP-based trip handoff
- Facilitate customer and partner support
Communication
- Booking confirmations
- Travel and trip alerts
- Schedule changes
- Service notifications
- Customer service responses
Business Operations
- Website and platform administration
- Fraud prevention and abuse detection
- Security monitoring
- Data analysis and service improvement
- Processing payments, commissions, and partner payouts
- Compliance with legal and regulatory obligations
Marketing
Where permitted by law, we may send promotional offers, travel deals, product updates, and newsletters. You may unsubscribe at any time.
5. Legal Basis for Processing
Where applicable, we process personal data based on:
- Contractual necessity
- Legal obligations
- Legitimate business interests
- User consent
- Protection of vital interests (including emergency SOS scenarios)
6. Ratings and Reviews
Customers may submit ratings and feedback after eligible services are completed, including cab rides.
Feedback may cover categories such as safety, cleanliness, driving behaviour, professionalism, and additional notes. Ratings and aggregated review information may be displayed to other users to improve transparency and service quality.
Partners with consistently low ratings may be subject to account review, temporary restrictions, or withdrawal holds in accordance with our platform policies and terms.
7. Sharing of Information
ProfileBooking does not sell personal information to third parties.
Information may be shared only with:
Travel and Service Providers
- Airlines, hotels, tour operators, and cruise providers
- Cab and ground transportation partners fulfilling your booking
- Visa agents and activity providers where applicable
Service Providers
- Payment processors
- Cloud hosting and technology vendors
- Customer support providers
- Analytics providers
Legal, Regulatory, and Emergency Contexts
- Regulatory authorities where legally required
- Emergency contacts and support teams when SOS or safety features are activated
- Law enforcement or courts where required by law, regulation, or governmental request
8. International Transfers
Travel services often require international data transfers. Your information may be processed in countries outside your country of residence. Where required, we implement appropriate safeguards to protect personal information during such transfers.
9. Data Retention
We retain booking, transaction, rating, wallet, and account information for as long as necessary to:
- Fulfill booking and payout obligations
- Meet legal and compliance requirements
- Resolve disputes
- Enforce agreements
- Prevent fraud and abuse
When information is no longer required, it will be securely deleted, anonymized, or archived in accordance with applicable laws.
10. Data Security
ProfileBooking implements reasonable administrative, technical, and organizational measures designed to protect user information against unauthorized access, misuse, disclosure, alteration, loss, or destruction.
Despite our efforts, no internet transmission or storage system can be guaranteed to be completely secure.
11. Cookies and Similar Technologies
We use cookies and similar technologies to:
- Maintain website functionality
- Remember preferences
- Improve performance
- Analyze traffic
- Enhance user experience
Users may manage cookie preferences through browser settings.
12. Your Privacy Rights
Depending on applicable laws, you may have the right to:
- Access your personal information
- Correct inaccurate information
- Request deletion of eligible information
- Restrict or object to processing
- Withdraw certain consents where legally permitted
- Request data portability
- Lodge a complaint with a supervisory authority
Requests may be submitted through our contact details below.
13. Children's Privacy
Our services are not intended for children unless bookings are made by a parent or legal guardian. We do not knowingly collect personal information from children in violation of applicable laws.
14. Third-Party Websites
Our services may contain links to third-party websites. We are not responsible for the privacy practices or content of third-party websites and encourage users to review their policies separately.
15. Policy Updates
ProfileBooking may update this Privacy Policy periodically. Any changes will be published on this page with an updated effective date. Continued use of the platform following publication of updates constitutes acceptance of the revised Privacy Policy.
16. TSpot – Privacy Policy
This section explains how ProfileBooking.com collects, uses, stores, protects, and shares information related to the TSpot feature, where registered users and travelers contribute city ratings, reviews, and travel experiences.
TSpot is available through ProfileBooking TSpot (http://localhost:3000/dashboard/TSpot).
16.1 Information We Collect
- Account information (name, username, email address).
- Profile photo (if provided).
- City ratings and scores.
- Reviews and comments.
- Uploaded photos or media.
- Travel-related feedback.
- Country and city information.
- Browser and device information.
- IP address.
- Login history.
- Usage analytics.
16.2 How We Use Your Information
- Provide the TSpot service.
- Display public city ratings and reviews.
- Improve travel recommendations.
- Detect spam and fraudulent activity.
- Moderate user-generated content.
- Improve platform security.
- Analyze service usage.
- Communicate important service updates.
16.3 Public Information
- Your username may be publicly displayed.
- Your profile picture may be publicly displayed if enabled.
- Your reviews, ratings, badges, and contribution statistics may be visible to other users.
- Your email address, phone number, and private account information will never be publicly displayed.
16.4 Location Information
- Location data may be collected if you choose to share it.
- Location may be used to improve city recommendations.
- Location may be used to verify review authenticity.
- Location sharing is optional unless required for a specific feature.
16.5 Cookies and Similar Technologies
- Maintain login sessions.
- Remember user preferences.
- Improve website performance.
- Analyze website traffic.
- Enhance security and fraud prevention.
16.6 Data Sharing
- ProfileBooking does not sell personal information.
- Information may be shared with trusted cloud hosting providers.
- Authentication providers.
- Analytics providers.
- Payment providers (if rewards are available).
- Government authorities when legally required.
16.7 Content Moderation
- TSpot submissions may be reviewed manually or automatically.
- Spam, abusive, illegal, or policy-violating content may be removed.
- Fraud detection systems may analyze submissions for authenticity.
16.8 Data Retention
- Personal information is retained only as long as necessary.
- TSpot content may remain available after account deletion if required for legal, security, or moderation purposes, unless deletion is legally required.
16.9 Data Security
- Industry-standard security measures protect user information.
- Secure authentication and encrypted connections are used.
- No online platform can guarantee absolute security.
16.10 User Rights
- Request access to your personal information.
- Request correction of inaccurate information.
- Request deletion of your account.
- Request deletion of personal data where legally applicable.
- Download your personal information.
- Object to certain data processing activities where applicable.
16.11 Children's Privacy
- TSpot is not intended for children under the minimum legal age required by applicable law.
- If information from a child is discovered, ProfileBooking may remove it and take appropriate action.
16.12 Policy Updates
- ProfileBooking may update this Privacy Policy at any time.
- Material changes will be communicated through the website or user account notifications where appropriate.
17. Contact Us
For privacy-related questions, requests, or complaints, please contact:
Profile Booking
Email: contact@profilebooking.com
Website: www.profilebooking.com
Customer Support: Available through Email, Phone, and WhatsApp
Business Hours: Monday – Sunday