Refund & Cancellation Policy

At Arsh Global Travels ("Arsh Global Travels", "Company", "we", "our", or "us"), we understand that travel plans may change. This Refund & Cancellation Policy explains the terms governing cancellations, modifications, credits, and refunds for travel services booked through our platform.

By making a booking with Arsh Global Travels, you acknowledge and agree to this Refund & Cancellation Policy.

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1. General Refund Policy

Arsh Global Travels acts as a booking facilitator and travel service provider. Refund eligibility depends on:

• Supplier rules and conditions
• Airline fare rules
• Hotel cancellation policies
• Tour operator policies
• Transportation provider policies
• Promotional booking conditions
• Applicable laws and regulations

Not all bookings are refundable.

Refund approvals are subject to the final decision of the relevant travel supplier where applicable.

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2. Flight Booking Cancellations

Airline tickets are governed by the fare conditions established by the issuing airline.

Depending on the ticket type:

Fully Refundable Tickets

May be eligible for a full or partial refund after applicable administrative fees.

Partially Refundable Tickets

May be subject to airline cancellation penalties and service fees.

Non-Refundable Tickets

Certain promotional, discounted, special fare, charter, or limited-offer tickets may not be eligible for refunds.

Refund amounts, where applicable, will be determined by the airline's fare rules.

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3. Flight Changes and Rebooking

Changes to flights may incur:

• Airline change fees
• Fare differences
• Administrative charges
• Government taxes and fees

Changes are subject to airline approval and seat availability.

Arsh Global Travels cannot guarantee that requested changes will be approved by the airline.

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4. Hotel Booking Cancellations

Hotel cancellation policies vary by property and rate type.

Flexible Rates

May allow cancellation before the property's specified deadline.

Restricted Rates

May permit partial refunds only.

Non-Refundable Rates

Many discounted and promotional hotel rates cannot be refunded after booking confirmation.

Specific cancellation deadlines are provided during the booking process.

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5. Holiday Packages

Package cancellations may be subject to cancellation charges based on the timing of the cancellation request.

Typical charges may increase as the departure date approaches.

Components of a package may have separate cancellation rules, including:

• Flights
• Hotels
• Transfers
• Activities
• Tours

Certain package deposits may be non-refundable.

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6. Tours, Activities, and Experiences

Refund eligibility depends on the terms of the activity provider.

Some experiences may:

• Allow free cancellation
• Permit partial refunds
• Be entirely non-refundable

Customers should review activity-specific conditions before booking.

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7. Transportation Services

Refunds for transfers, chauffeur services, car rentals, trains, ferries, buses, and other transportation services are subject to supplier-specific cancellation policies.

No-show bookings may not qualify for refunds.

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8. Visa and Documentation Services

Fees paid for visa assistance, document verification, consultation services, application processing, and related administrative work are generally non-refundable once processing has commenced.

Government fees, embassy charges, and third-party service charges are typically non-refundable.

Approval or issuance of visas remains solely at the discretion of the relevant authorities.

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9. No-Show Policy

If a traveler fails to:

• Check in for a flight
• Arrive at a hotel
• Attend a scheduled activity
• Use a transportation service

without prior cancellation in accordance with supplier requirements, the booking may be considered a "No Show."

No-show bookings are generally non-refundable.

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10. Processing of Refunds

Approved refunds will be processed using the original payment method whenever possible.

Refund processing times may vary depending on:

• Airlines
• Hotels
• Tour operators
• Banks
• Payment providers

Typical processing periods range from 7 to 30 business days, although certain suppliers may require additional time.

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11. Service and Administrative Fees

Arsh Global Travels may charge reasonable:

• Booking fees
• Consultation fees
• Service fees
• Administrative charges
• Processing fees

Such fees may be non-refundable unless otherwise required by applicable law.

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12. Promotional Offers and Special Deals

Bookings made under:

• Flash sales
• Promotional campaigns
• Discounted fares
• Limited-time offers
• Special package deals

may carry additional restrictions and may be partially refundable or entirely non-refundable.

Specific conditions will be displayed during booking.

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13. Force Majeure Events

Refunds resulting from circumstances beyond our reasonable control may be subject to supplier policies.

Examples include:

• Natural disasters
• Severe weather
• Government restrictions
• Border closures
• Epidemics and pandemics
• Civil unrest
• Security incidents
• Labor strikes
• Transportation disruptions

Where possible, we will assist customers in obtaining credits, alternative arrangements, or refunds according to supplier policies.

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14. Fraud Prevention

Refund requests may be reviewed for fraud prevention and security purposes.

We reserve the right to request:

• Identity verification
• Proof of payment
• Supporting documentation

before processing refunds.

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15. Chargebacks

Customers are encouraged to contact our support team before initiating a chargeback with their financial institution.

Initiating a chargeback does not automatically entitle a customer to a refund and may result in suspension of ongoing booking services while the matter is investigated.

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16. Policy Updates

We reserve the right to update or modify this Refund & Cancellation Policy at any time.

Changes will become effective immediately upon publication on our website unless otherwise stated.

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17. Contact Us

For cancellation requests, refund inquiries, or assistance regarding a booking, please contact:

Arsh Global Travels

Email: contact@arshglobaltravels.com

Website: www.arshglobaltravels.com

Customer Support: Available via Email, Phone, and WhatsApp