Welcome to Profile Booking ("Profile Booking", "ProfileBooking", "Company", "we", "our", or "us").
These Terms & Conditions govern your access to and use of our website, services, booking platform, partner and vendor portals, customer support channels, and any related applications operated by Profile Booking.
By accessing or using our services — including ProfileBooking Cab Services and TSpot — you agree to comply with and be legally bound by these Terms & Conditions. If you do not agree, please discontinue use of our services immediately.
On this page: TSpot – Terms & Conditions · Visa Agent Terms & Conditions · Contact Us
1. Scope of Services
Profile Booking operates as a travel service provider and intermediary, offering access to travel-related products and services including but not limited to:
- Flight Reservations
- Hotel Bookings
- Holiday Packages
- Airport Transfers
- Ground Transportation and Cab Services
- Travel Insurance (where available)
- Visa Assistance Services
- Tours and Activities
For cab services, ProfileBooking facilitates transportation bookings between customers and approved cab vendors or drivers through our technology platform. We are not the transportation provider unless explicitly stated.
All travel products are subject to availability, verification, platform policies, and the terms, conditions, and restrictions imposed by the respective suppliers.
2. User Eligibility
By using our services, you confirm that:
- You are at least 18 years of age or the age of majority in your jurisdiction.
- You possess the legal authority to enter into binding agreements.
- All information provided is accurate and complete.
- You will use our services only for lawful purposes.
Cab vendors, drivers, and partners must complete registration and verification before accepting bookings through the platform.
3. Booking Responsibilities
You are responsible for:
- Reviewing all booking details before payment.
- Ensuring traveler names match government-issued identification documents.
- Providing accurate contact and pickup information.
- Verifying travel dates, destinations, and trip details.
- Reviewing airline, hotel, supplier, and cab-specific rules.
Profile Booking shall not be responsible for losses resulting from incorrect information submitted by users.
4. Pricing and Availability
Prices displayed on our platform may change without notice until a booking has been confirmed.
Prices may be affected by:
- Supplier updates
- Currency exchange fluctuations
- Taxes and government charges
- Service fees and platform commissions
- Availability changes
A booking is not confirmed until you receive official confirmation from us or the relevant supplier.
5. Payments
Payments may be accepted through approved payment methods available on our platform.
By submitting payment information, you authorize us and our payment partners to process the transaction.
We reserve the right to:
- Decline transactions
- Verify payment information
- Cancel bookings affected by fraud or unauthorized activity
6. Travel Documents and Requirements
Travelers are solely responsible for obtaining and maintaining:
- Valid passports
- Visas
- Entry permits
- Health certificates
- Vaccination documentation
- Any required government approvals
Travel requirements vary by destination and may change without notice.
Profile Booking shall not be liable for denied boarding, denied entry, deportation, or travel disruption resulting from missing or invalid documentation.
7. Supplier Terms
Travel services are provided by independent suppliers including airlines, hotels, transportation companies, cab vendors, tour operators, and other travel partners.
Each supplier maintains its own:
- Terms and Conditions
- Cancellation Policies
- Refund Policies
- Baggage Rules
- Service Restrictions
By completing a booking, you agree to comply with the applicable supplier policies.
8. ProfileBooking Cab Services
This section applies specifically to cab bookings, drivers, and approved cab vendors using the ProfileBooking platform.
8.1 Booking Services
ProfileBooking facilitates transportation bookings between customers and approved cab vendors or drivers. All cab bookings are subject to availability, verification, OTP handoff where applicable, and platform policies.
8.2 Driver and Vendor Obligations
Drivers and cab vendors must:
- Maintain valid licenses, permits, and mandatory registration documents
- Provide accurate registration and fleet information
- Keep vehicles roadworthy, insured, and compliant with applicable laws
- Comply with all applicable traffic, transport, and safety regulations
- Treat customers respectfully and professionally
- Complete trips in accordance with confirmed booking details
8.3 Customer Responsibilities
Customers using cab services must:
- Provide accurate booking and pickup information
- Arrive at pickup locations on time
- Treat drivers and vehicles respectfully
- Refrain from unlawful, abusive, or disruptive behavior
- Share trip OTP only with the assigned driver where required
8.4 Ratings and Reviews
Customers may rate drivers and submit feedback after trip completion. Feedback may relate to safety, cleanliness, driving behaviour, professionalism, and overall service quality.
Fraudulent, misleading, offensive, or abusive reviews may be removed at ProfileBooking's discretion. Aggregated ratings may be displayed to other users to support transparency and service quality.
8.5 Wallet and Earnings
Vendor and driver earnings are credited after successful completion of eligible services, subject to platform commission, taxes, refunds, penalties, and applicable fees.
Only approved wallet balances are eligible for withdrawal. Withdrawal requests are processed according to platform payout policies and may require accountant or admin review.
ProfileBooking may temporarily hold withdrawals during active investigations, compliance reviews, or where rating or policy violations are suspected.
8.6 Account Suspension and Rating Compliance
ProfileBooking may suspend, restrict, or terminate accounts for:
- Fraudulent activity or false information
- Unsafe driving practices or vehicle non-compliance
- Harassment, misconduct, or abusive behaviour
- Repeated or excessive cancellations
- Consistently poor ratings or service standards
- Violations of platform policies, privacy rules, or applicable law
Accounts with consistently poor ratings may be reviewed, restricted, suspended, or removed from the platform. Withdrawals may be frozen pending investigation where permitted by platform policy and applicable law.
8.7 Cab Cancellation Policy
Customer cancellations
- Cancellations more than 1 hour before pickup may be free of charge, subject to fare conditions.
- Late cancellations may incur fees, partial charges, or account restrictions.
Driver and vendor cancellations
- Excessive cancellations may affect account standing, ratings, and future booking eligibility.
Additional refund details are available in our Refund & Cancellation Policy.
8.8 Emergency and Safety Features
ProfileBooking may provide SOS, trip-sharing, live tracking, and safety monitoring features for cab services. Users acknowledge that such features are intended to improve safety but do not guarantee prevention of incidents or emergency outcomes.
ProfileBooking acts as a technology platform connecting customers and service providers and is not the operator of every transportation service listed on the platform unless explicitly stated.
9. Changes, Modifications, and Cancellations
Travel suppliers may modify or cancel:
- Flights
- Hotel reservations
- Tours
- Transportation and cab services
Such changes may occur due to:
- Operational reasons
- Weather conditions
- Government restrictions
- Safety concerns
- Force majeure events
We will make reasonable efforts to notify affected customers but cannot guarantee supplier decisions.
10. Refunds
Refunds are governed by:
- Supplier rules
- Fare conditions
- Booking terms
- Applicable laws
Processing times vary depending on suppliers, financial institutions, and payment providers.
Additional details are available in our Refund & Cancellation Policy.
11. Intellectual Property
All content on this website, including:
- Logos
- Branding
- Graphics
- Text
- Software
- Images
- Design Elements
is owned by or licensed to Profile Booking and is protected by applicable intellectual property laws.
No content may be copied, reproduced, distributed, or modified without prior written permission.
12. Prohibited Activities
Users must not:
- Use the website for unlawful purposes.
- Attempt unauthorized access to systems.
- Introduce malicious software.
- Interfere with website functionality.
- Submit fraudulent bookings or false reviews.
- Impersonate other individuals or organizations.
- Abuse wallet, payout, or partner finance features.
Violations may result in account suspension, legal action, and reporting to authorities.
13. Limitation of Liability
To the fullest extent permitted by law, Profile Booking shall not be liable for:
- Indirect, incidental, special, or consequential damages
- Lost profits
- Missed connections
- Travel delays
- Supplier or driver failures
- Government actions
- Visa denials
- Force majeure events
- Incidents arising from use of cab, SOS, or safety features beyond our reasonable control
Our total liability arising from any booking shall not exceed the amount paid directly to Profile Booking for the affected booking.
14. Force Majeure
We shall not be liable for failure or delay in performing obligations due to events beyond our reasonable control, including:
- Natural disasters
- Floods
- Earthquakes
- Pandemics
- Government restrictions
- Civil unrest
- Terrorist incidents
- Labor disputes
- Transportation disruptions
15. Privacy
Your use of our services is also governed by our Privacy Policy, including driver and passenger privacy rules for cab services.
By using our platform, you consent to the collection and processing of information as described in that policy.
16. Third-Party Links
Our website may contain links to third-party websites.
We are not responsible for the content, policies, security, or practices of external websites.
Access to third-party websites is at your own risk.
17. Amendments
ProfileBooking may modify these Terms & Conditions at any time.
Updated versions will be published on this page with a revised effective date.
Continued use of our services following publication constitutes acceptance of the updated Terms.
18. TSpot – Terms & Conditions
TSpot is a community-driven feature where registered users and travelers can submit city ratings, reviews, safety information, and travel experiences to help other travelers make informed decisions.
TSpot is available through ProfileBooking TSpot (https://www.profilebooking.com/dashboard/tspot).
18.1 Service Overview
- TSpot is based on user-generated content.
- Ratings represent personal opinions and experiences.
- ProfileBooking does not guarantee accuracy or completeness.
18.2 Eligibility
- Users must have a registered ProfileBooking account.
- Users must provide accurate information.
- Users must comply with all platform policies.
18.3 User Responsibilities
- Submit honest reviews.
- Share genuine travel experiences.
- Do not submit false or misleading information.
- Respect local laws.
18.4 Allowed Rating Categories
- Safety
- Crime Awareness
- Scam Awareness
- Transportation
- Cleanliness
- Healthcare
- Internet Quality
- Nightlife
- Tourist Friendliness
- Cost of Living
- Food
- Public Transport
- Weather
- Family Friendliness
- Accessibility
- Other travel-related experiences
18.5 Prohibited Content
- False information
- Defamatory content
- Hate speech
- Harassment
- Spam
- Duplicate reviews
- Fake reviews
- Personal attacks
- Private personal information
- Illegal content
- Copyright infringement
- Manipulated ratings
18.6 Crime & Scam Reports
- Reports are based on traveler experiences.
- Do not identify private individuals.
- Do not make unverified criminal accusations.
- Reports are not official legal findings.
18.7 Moderation
- ProfileBooking may review submitted content.
- Content may be edited, hidden, removed, or rejected.
- Accounts violating policies may be suspended or permanently banned.
18.8 Fraud Prevention
- Detect fake reviews.
- Prevent duplicate accounts.
- Prevent AI-generated spam.
- Prevent vote manipulation.
- Prevent rating manipulation.
18.9 Rewards
- If TSpot rewards are offered, fraudulent activity will result in reward cancellation.
- ProfileBooking may withhold or reverse rewards obtained through abuse.
18.10 Intellectual Property
- Users retain ownership of submitted content.
- Users grant ProfileBooking a worldwide, non-exclusive, royalty-free license to display, store, publish, translate, distribute, and promote submitted content within the platform.
18.11 Disclaimer
- TSpots are community opinions.
- Users should verify information through official government travel advisories.
- ProfileBooking is not responsible for travel decisions made using TSpot.
18.12 Limitation of Liability
- ProfileBooking is not liable for losses, damages, injuries, scams, crimes, or travel disruptions resulting from reliance on user-generated TSpot content.
18.13 Service Changes
- ProfileBooking may modify, suspend, or discontinue TSpot at any time without prior notice.
19. Partner Terms — Visa Agent Terms & Conditions
The following terms apply specifically to Visa Agents who register and operate through the ProfileBooking partner program.
19.1 Agent Relationship
Visa Agents operate as independent service providers through the ProfileBooking platform. Registration does not create employment, partnership, franchise, ownership, or agency rights over ProfileBooking customers.
19.2 Customer Ownership
All customers, inquiries, leads, bookings, applications, uploaded documents, and communications generated through ProfileBooking remain the exclusive property and customer relationship of ProfileBooking.
19.3 Non-Circumvention Policy
Visa Agents must not directly or indirectly solicit, retain, divert, transfer, or conduct business outside the platform with customers obtained through ProfileBooking. Agents must not request direct payments, share personal contact details for off-platform transactions, or encourage customers to bypass ProfileBooking.
19.4 Document & Communication Workflow
All document requests must pass through the Visa Manager workflow. Visa Agents may request documents, but customer communication and document collection shall be coordinated by the Visa Manager.
19.5 Embassy Submission & Tracking
When submitting an application to an Embassy or Consulate, Visa Agents must enter a valid Embassy Reference Number or Tracking Number. After submission, the tracking number cannot be edited or deleted by the Visa Agent. Only Visa Managers and Administrators may modify tracking information. All changes must be recorded in an audit log.
19.6 Payment & Earnings
All customer payments are collected and managed by ProfileBooking. Visa Agents are prohibited from collecting payments directly from customers. Earnings are credited only through the ProfileBooking wallet system after finance verification.
19.7 Approved Visa Applications
For approved visa applications, Visa Agents receive 60% of the processing fee and ProfileBooking receives 40% of the processing fee. Earnings are released after finance verification and settlement.
19.8 Rejected Visa Applications
For rejected visa applications, Visa Agents receive 60% of the processing fee and ProfileBooking receives 40% of the processing fee. Government, embassy, filing, biometric, and similar official fees remain non-refundable where applicable. Any remaining refundable balance may be returned to the customer according to platform policy.
19.9 Account Suspension
ProfileBooking reserves the right to suspend, restrict, or permanently terminate any Visa Agent account for customer poaching, off-platform transactions, misuse of customer data, fraud, misrepresentation, repeated complaints, policy violations, or any activity that may harm the platform or its customers.
19.10 Forfeiture of Earnings
If a Visa Agent attempts to steal, divert, retain, solicit, or independently service ProfileBooking customers outside the platform, ProfileBooking may immediately suspend or terminate the account. Pending earnings, commissions, withdrawals, and wallet balances may be frozen, withheld, or forfeited following investigation. The Visa Agent shall not be entitled to claim compensation, commissions, damages, losses, or payments from ProfileBooking, its owners, directors, employees, affiliates, or related companies arising from such suspension or termination, subject to applicable law.
19.11 Transparency Notice
A payment flow and earnings transparency notice shall be displayed within the Visa Agent dashboard showing processing fee calculations, ProfileBooking commission, agent earnings, wallet activity, withdrawal history, and finance adjustments.
20. Governing Law
These Terms & Conditions shall be governed by and interpreted in accordance with applicable laws and regulations without affecting any mandatory consumer protection rights available under applicable law.
21. Contact Us
For questions regarding these Terms & Conditions, please contact:
Profile Booking
Email: contact@profilebooking.com
Website: www.profilebooking.com
Customer Support: Available via Email, Phone, and WhatsApp